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Refund Policy

Last updated: October 22, 2026

Thank you for choosing Statpio. This Refund Policy explains when refunds may be available for purchases made through our platform. By purchasing a paid subscription, you agree to this Refund Policy.

Paid Subscriptions

Statpio offers both free and paid subscription plans. Paid subscriptions give immediate access to the features and limits of your selected plan, such as custom domains, GitHub push-to-deploy, more websites, the hosted blog, longer analytics history and, on Agency Pro, the white-label client portal.

Refunds

Unless otherwise required by applicable law, all subscription payments are non-refundable once a subscription has been activated.

Refunds are generally not provided for:

  • Partial subscription periods.
  • Unused subscription time.
  • Failure to use the Service.
  • Change of mind.
  • Accidental purchases after activation.
  • Downgrading to a lower-priced plan.

Billing Errors

If you believe you have been charged incorrectly or more than once for the same subscription, please contact us as soon as possible. If we determine that a billing error has occurred, we will issue an appropriate refund.

Subscription Cancellation

You may cancel your subscription at any time through your account settings or by contacting us.

When you cancel your subscription:

  • Your subscription remains active until the end of the current billing period.
  • You will not be charged for future billing cycles.
  • Your subscription will not automatically renew.
  • No refund will be provided for the remaining portion of the current billing period.
  • When the period ends, your account moves to the Free Forever plan. If you use more than it allows, you get 3 days' notice by email and in your dashboard; then extra websites and collaborators are paused, custom domains are removed and the client portal is paused. Upgrading again brings back what was paused, and removed custom domains can be added again from your dashboard.

Service Availability

We strive to provide a reliable and highly available hosting platform. However, temporary interruptions, maintenance, or unforeseen technical issues do not automatically qualify for a refund.

If a significant technical issue on our side prevents you from using the paid Service, please contact us. We will investigate the issue and may provide a refund or account credit at our sole discretion where appropriate.

Chargebacks

If you initiate a chargeback or payment dispute without first contacting us to resolve the issue, we reserve the right to suspend or terminate your account while the dispute is being reviewed.

Changes to This Refund Policy

We may update this Refund Policy from time to time. Any changes will become effective when posted on this page. Your continued use of the Service after such changes constitutes your acceptance of the updated Refund Policy.

Contact Us

If you have any questions about this Refund Policy or believe you have been charged incorrectly, please contact us through our Contact page.